By Ashraf Al Shafaki

Difficult Trainee Questions

Situation

A trainee asks the trainer a difficult question that the trainer is unable to answer.

Handling

A trainer can:

1. Elicit responses to the question from other participants
2. Provide the question to trainees as an assignment to find out the answer to for next session;
3. Inform the trainee that he/she does not know the answer to this question.
4. Tell the trainee that he/she will research the question and bring him/her the answer the next session.

Repeated Questions

Situation

A trainee asks the trainer a question that the trainer has already fully answered before.

Handling

A trainer can:

1. Pretend that this is a fresh question and answer it fully and with enthusiasm as if he had never answered it before for those trainees telling the trainee that this is a "good question".
2. Ask some other participants to answer the question.