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Emotional Intelligence

Designed by Ashraf Al Shafaki


The aim of this course is not to delve into the theory of emotional intelligence or speak extensively about it but rather to improve the level of emotional intelligence of participants through various mental exercises and awareness of aspects which set the tone for participants to keep improving their level of emotional intelligence even after the completion of the training.


To change the perception of participants making them value emotional intelligence and place it in a high place as that in which they place traditional intelligence (IQ). By cherishing emotional intelligence participants will strive to achieve higher levels of EQ by working on changing their reactions and behavior in day to day activities at the workplace resulting in smoother interactions and better communication among coworkers.


  • Lubricate the communication channels between employees resulting in a smoother carrying out of the communication and an improved information exchange.
  • Ability to better understand the personalities of your colleagues.
  • Ability to communication what you want more effectively and in a pleasant and acceptable way by others making them feel good about themselves and about you.
  • Smoother work interactions and a better flow of information and work deliverables.
  • A generally happier and more pleasant work atmosphere resulting from better employee-to-employee interactions and understanding.
  • Become more flexible in dealing with various difficult situations and with people of varying personality types.
  • Become better able to appreciate the skills and characteristics of others and accept their shortcomings.
  • Become a better people manager. Learn how to discover other people's likings and harness such knowledge so as to make others happy doing what you need them to do.
  • Learn how to communicate unfavorable information in a positive way.
  • Learn how to manage your emotions and understand and work with the emotions of others.
  • Understand and appreciate the value of EQ at the workplace.


Day 1

  • Introductions: (standing in a circle) participants mention: your name; something you have never done
  • Participants use folded paper name tags to identify themselves.
  • Participants mention their expectations of the workshop. (To be gathered and written down on a flip chart.)
  • Participants write a list of what they wish to change in their personalities and/or what interpersonal skills they would love to acquire and master.
  • Participants are probed for their preconceptions related to the importance of traditional intelligence. (Written on a flip chart.)
  • Participants mention what they believe emotional intelligence is. (Written down on a flip chart.)
  • The story: How deep technical study may reduce our natural emotional intelligence.
  • Research results and stats about the importance of EQ for businesses.
  • Is emotional intelligence learnable? Can EQ be improved? (yes, more than IQ)
  • An overview of the difference between different types of intelligence and the difference between them.
  • Definition of emotional intelligence. "Emotional intelligence is the ability to recognize and mange ones own emotions as well as understand and successfully deal with the emotions of others."
  • Each participant thinks of someone he knows who has high emotional intelligence (a family member, a friend, a coworker) then writes down the qualities of that person. Participants think of how that someone, each has selected, would act in the particular situation presented.
  • Theories supporting emotional intelligence.
  • Empathy.
  • EI principles.
  • Assessment of each participant's EQ using an appropriate instrument.
  • Participants mention specific cases (list them as well on paper) where they have faced miscommunication, misunderstanding ... etc.
  • Participants provide alternative paths of action for dealing with the same situations in order to end with better outcomes.
  • Discussion of various situations: ask how each person would react in each situation then present a good way of dealing in such situation. Participants role play (among participants) modeling the effective way of dealing with the situation.
  • Participants determine their strengths and weaknesses using an appropriate assessment instrument.
  • Participants think of a situation in which they were unable to control their anger.
Day 2
  • Participants imagine a company with perfect EQ among all employees and managers. How would the various work activities be held at that company? Participants write down their answers.
  • Psychometrics (what are they, etymology).
  • Myers-Briggs personality test.
  • Results of studies, findings.
  • Each participant thinks of a great manager he had or one you know of. He or she can be a manager at work, at the club or in a family setting. List the qualities of that person. (Individual lists are to be gathered and a comprehensive combined list written on the flip chart.)
  • Participants use it at work: whenever you come through a situation at work where your emotional intelligence is being tested, think first about how you can use better emotional intelligence to deal with the situation before taking action then try to handle the situation in that improved emotional intelligence way. It might be difficult at first and feel a bit strange, change is not easy, it will feel more natural as you repeat this process and acting with a higher EQ will become second nature to you the more you practice in real life situations particularly at your workplace.
  • Body language.
  • Participants match pictures of facial expressions with words indicating emotions (provided in the workbook).
  • Write down a plan on how you will start working in increasing your EQ.
  • Write down situations that might show up at your workplace or personal life in which you can start practicing and making use of your emotional intelligence.
  • How to work on your EQ to further develop it.


  • Role play (roles: that of an arrogant employee angrily arguing with another employee about late project delivery, missed deadlines ... etc).
  • Stories: real life from the past that exemplify the concepts presented.
  • Videos of bad and good behavior showing low and high EI respectively.


At the beginning of the workshop, each participant will receive a printed outline of the training course in the form of slides of the presentation plus space to write in.

During workshop, participants will receive various handouts for exercises.

Further Reading

  • Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman.
  • Working with Emotional Intelligence by Daniel Goleman.

Workshop Information

Duration: 2 days

Language of instruction: English

Seating: Chairs will be arranged in half-circles as in a theater.


Participants will be provided with evaluation forms to provide feedback about the workshop.


By the end of the workshop, each participant is eligible for receiving a certificate signed by the company manager and the workshop trainer certifying his or her completion of the workshop.
Ashraf Al Shafaki,
Sep 18, 2009, 11:52 AM