The aim of this course is to train Resala volunteers on communication and teamwork skills.

The Good

• Using videos
• Questions on videos
• Using games (team building)
• Grouping attendees into groups to create teams.
• Asking questions to teams as a form of actively informing them about Resala goals and activities.
• Asking participants to introduce themselves and say something about themselves that no other person knows (good for team building, specially for participants who already know each other).
• Using of an illustration chart to illustrate the relationship between the volunteer and other elements of the NGO (donors, employees and beneficiaries).

The Bad

• A slow paced start.